FAQ

1. How long does it take for my order to ship?

US:

All orders are processed and shipped within 5-7 business days (Monday to Friday, excluding holidays).

International:

All orders are processed and shipped within 10-30 business days (Monday to Friday, excluding holidays).

During busy holiday seasons, processing times may be a bit longer due to a high volume of orders. As soon as your order ships, you’ll receive an email with tracking information to keep an eye on your package.

2. What is your return policy?
We want you to love your purchase! You can return it within 30 days of delivery. We offer a hassle-free return process and cover return shipping costs. Simply reach out to our support team (hello@toteandteeclub.com), and we’ll guide you through the steps.

3. How do I start a return or exchange?
To start a return or exchange, contact our customer support team (hello@toteandteeclub.com) with your order number and details about the issue. We’ll provide you with a prepaid shipping label and instructions on how to send your item back.

4. Do you offer free shipping?

5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. After this window, we may have already started processing your order, and changes or cancellations may no longer be possible.

6. What materials do you use for your products?
We use high-quality, sustainable materials for all our products. Our t-shirts and lightweight sweatshirts are made from soft, 100% ring-spun cotton, and our hoodies are crafted with cozy cotton-poly blends for a comfortable fit that lasts. We prioritize eco-friendly practices in our manufacturing process.

7. How do I care for my Tote and Tee Club apparel?
To keep your t-shirts and hoodies looking great, we recommend machine washing them cold, with like colors, and tumble drying on low heat. Avoid using bleach, and if you need to iron, use low heat and avoid ironing directly on the printed design.

8. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination below:

• Canada: Delivery takes 10–30 business days, with a shipping fee of $13.99.
• Oceania: Delivery takes 10–30 business days, with a shipping fee of $21.99.
• Other International Locations (excluding Canada and Oceania): Delivery takes 10–30 business days, with a shipping fee of $19.99.

International customers are responsible for any customs duties or taxes that may apply.

9. How can I contact your customer service?
You can reach our customer service team by calling (201) 305-3157, emailing hello@toteandteeclub.com, or using the contact form on our website. We’re here to help with any questions or concerns you may have!